At tracemistgame, we are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, utilisation, storage, and disclosure of your information when you visit tracemistgame.com and interact with our digital casual puzzle software.

Our operations are located in México, and we align our data practices with international frameworks, including the European Union General Data Protection Regulation (GDPR), the UK Data Protection Act, United States federal and state privacy statutes, and the Mexican Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).

1. Information We Collect

To provide our interactive puzzle services, we collect necessary informational elements, which may include:

Identity & Contact Data: Your name, electronic mail address, and telephonic number when you register or initiate communication.

Transactional & Billing Data: Information required to complete your purchase of digital content, such as purchase history and billing address details.

Technical Data: Internet protocol (IP) address, browser category, operating system, and interaction logs with our digital content.

2. Third-Party Payment Processing

All financial transactions conducted on tracemistgame.com are processed directly through our integrated third-party financial service provider, Stripe.

When executing a purchase, your payment credential data is collected directly by Stripe under their proprietary privacy protocols. We do not store, retain, or have access to full credit card numbers or sensitive transactional authentication codes on our infrastructure. Stripe manages this infrastructure in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) to support transactional integrity.

3. Age Restriction Policy

Our website and interactive digital content are targeted exclusively at adult audiences. You must be at least 18 years of age to access our services or complete transactions on tracemistgame.com.

We do not knowingly collect or solicit personal details from individuals under the age of 18. If we identify that information has been collected from a minor under this threshold without verified parental authorization, we will implement standard internal measures to purge that information from our active records within a standard timeframe.

4. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the operational purposes detailed in this policy, or as mandated by international legal, tax, accounting, and regulatory obligations.

Operational & Account Data: Retained for the duration of your active relationship with our platform.

Financial & Transactional Records: Retained for a mandatory period of 5 to 7 years following the date of transaction, in strict compliance with Mexican fiscal frameworks, European tax regulations, and United States accounting standards.

Correspondence Data: Retained for up to 2 years following your last enquiry to ensure consistency in our support channels.

Once these statutory and operational thresholds expire, your personal information is permanently deleted or rendered fully anonymous.

5. International Data Transfers & User Rights

Because we serve customers globally, including in the United Kingdom, the European Union, and the United States, your information may be transferred to and processed in countries outside your jurisdiction. We implement robust standard contractual clauses to support the integrity of cross-border data movements.

Depending on your geographical location, you possess specific legal rights regarding your personal information, which include:

The Right of Access & Rectification: Request copies of your data or rectify inaccurate information.

The Right to Erasure (“Right to be Forgotten”): Request the removal of your information, subject to statutory retention limits.

The Right to Restrict Processing: Limit how we process your operational data.

To exercise any of these rights, please contact our support team using the formal credentials provided below.

6. Corporate Contact Information

For any enquiries regarding this Privacy Policy or our data management protocols, please reach out directly via our designated channels:

Brand Name: tracemistgame

Website Domain: tracemistgame.com

Official Electronic Mail: hidden@tracemistgame.com

Direct Telephonic Channel: +52 55 6842 9137

Registered Operational Address: Av. Insurgentes Sur 1458, Piso 8, Col. Actipan, Benito Juárez, C.P. 03230, Ciudad de México, México