Welcome to tracemistgame (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal data of our clients. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit www.tracemistgame.com or request our professional on-site home services.
This policy complies with applicable data protection legal frameworks, including the European Union General Data Protection Regulation (GDPR) and applicable United States privacy laws (such as the CCPA/CPRA).
Data Controller
tracemistgame is an independent, self-operated home service provider based in Mexico. For the purposes of applicable data protection laws (including the GDPR), tracemistgame is the Data Controller responsible for your personal data.
If you have any questions regarding how your data is processed, you may contact us directly at:
Service Provider Name: tracemistgame
Data Controller Contact Email: hidden@tracemistgame.com
Official Website: www.tracemistgame.com
Operating Address: C. 20 Nte. 3019, Santiago Momoxpan, 72777 San Pedro Cholula, Pue.
Information We Collect
Because we provide professional on-site home services, we only collect personal information that is strictly necessary to arrange appointments, provide household services, and support your inquiries:
Contact Information: Full name, email address, phone number (if provided).
Service Details: Service address, requested home service requirements, preferred appointment times, and specific instructions needed to provide suitable household assistance.
Technical & Device Data: IP address, browser type, device information, and basic essential cookies used strictly for site functionality, security, and fraud prevention.
Third-Party Payment Processing (Stripe)
We do not store, collect, or process your full payment card details on our servers. Any payments related to confirmed home services are handled directly by our third-party payment processor, Stripe.
Payment Processor: Stripe, Inc. / Stripe Payments Europe, Ltd.
When you confirm a service appointment, your payment information (such as credit card number, expiration date, and CVV) is transmitted directly to Stripe via secure, encrypted channels. Stripe’s use of your personal information is governed by their respective privacy policy.
Target Service Regions
Our website and on-site home services are exclusively intended for customers located in:
The United States
Europe (European Union & United Kingdom)
We do not intentionally provide services or target customers outside these designated regions.
Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA) or the UK, our legal grounds for processing your personal data include:
Contractual Necessity: Processing data necessary to arrange and provide your requested on-site home services.
Legal Obligation: Processing data required to comply with financial, accounting, and tax regulations.
Legitimate Interests: Processing required to operate, secure, prevent fraud, and maintain our website and customer services.
Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or reporting requirements under European, US, and local legislation:
Service & Payment Records: Retained for up to 7 years following service completion to comply with standard tax, financial auditing, and accounting statutory obligations.
Customer Support Inquiries: Retained for up to 2 years after the issue is resolved to ensure support continuity.
General Web Logs: Retained for up to 12 months for administrative, fraud prevention, and system performance purposes.
Once personal data is no longer required, it will be securely deleted or anonymized.
Your Data Protection Rights
Depending on your jurisdiction (EEA/UK under GDPR, or US states like California under CCPA/CPRA), you have the following rights regarding your personal data:
Right to Access / Know: Request details about the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention obligations.
Right to Restrict or Object: Object to or restrict certain processing of your data.
Right to Data Portability: Request a copy of your personal data in a machine-readable format.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please leave us a message at hidden@tracemistgame.com. We will process and reply to your request within 24 hours.
Security of Your Data
We implement appropriate technical and administrative security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. However, no data transmission over the Internet can be guaranteed to be 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Any updates will be posted directly on this page with an updated “Effective Date.”