This Cancellation & Rescheduling Policy outlines the conditions and procedures for cancelling, changing, or adjusting scheduled on-site home service appointments arranged through www.tracemistgame.com.

1. General Information & Operational Overview

• Service Provider Name: tracemistgame
• Official Website: www.tracemistgame.com
• Customer Support Email: hidden@tracemistgame.com
• Business Model: Independent, self-operated home service provider / Sole proprietor based in Mexico.
• Operating Address: C. 20 Nte. 3019, Santiago Momoxpan, 72777 San Pedro Cholula, Pue.
• Target Service Regions: Exclusively offered to clients located in the United States and Europe (European Union & United Kingdom).

2. Service Appointment & One-Time Payment Notice

• Appointment Confirmation: Service appointments are arranged based on customer requirements, availability, service location, and confirmed scheduling details.
• One-Time Payment: All payments made on www.tracemistgame.com are for individual service appointments or confirmed service arrangements. We do not charge recurring subscriptions or automatic renewal fees.
• Service Preparation Notice: Before the scheduled appointment, we may prepare service arrangements based on the information provided by the customer, including service requirements, location details, and requested time preferences.

3. Cancellation & Rescheduling Conditions

• Cancellation Before Service Begins: Customers may request cancellation before the scheduled service start time. Please contact us as early as possible to allow sufficient time for appointment adjustments.
• Rescheduling Request: Customers may request to change their appointment date or service time. Rescheduling requests will be reviewed based on availability and service scheduling conditions.
• Same-Day Cancellation or No-Show: If a customer cancels on the same day of the scheduled appointment or fails to provide access to the property, applicable service preparation costs or fees may apply.
• Service Provider Schedule Changes: If we need to adjust or reschedule an appointment due to operational reasons, we will notify the customer as soon as possible and assist with arranging a suitable alternative time.

4. Refund Conditions

• Eligible Refunds: If a cancellation request is approved before significant service preparation or appointment allocation has occurred, eligible payments may be refunded.
• Non-Refundable Situations: Payments may become non-refundable when service preparation has been completed, resources have been allocated, or the scheduled service has already started.
• Duplicate or Incorrect Charges: If you experience duplicate billing errors or unauthorized multiple charges, please contact us immediately. Verified duplicate transactions will be reviewed and processed accordingly.

5. Payment Processing & Refund Method (Stripe)

• Processor & Routing: All payment processing and eligible refunds are handled securely through our authorized payment processor, Stripe.
• Refund Destination: Approved refunds will be returned exclusively to the original payment method used during payment.
• Processing Timeline: Standard refund processing times generally take approximately 5 to 10 business days to appear on your bank or card statement, depending on your financial institution.

6. Contact & Support

If you wish to cancel a service appointment, request a schedule change, or ask questions regarding your booking, please contact us:

• Support Email: hidden@tracemistgame.com
• Response Time: Please leave a message. We review and respond to all support inquiries within 24 hours.