This Service Policy outlines the terms and conditions regarding pricing structures, service arrangements, appointment scheduling, and customer responsibilities associated with requesting professional on-site home services from tracemistgame (“we,” “our,” or “us”).
1. General Service & Operational Information
- Service Provider Name: tracemistgame
- Official Website: www.tracemistgame.com
- Customer Support Email: hidden@tracemistgame.com
- Business Model: Self-operated home service provider / Sole proprietor based in Mexico.
- Operating Address: C. 20 Nte. 3019, Santiago Momoxpan, 72777 San Pedro Cholula, Pue.
- Target Service Regions: Exclusively for clients located in the United States and Europe (European Union & United Kingdom).
2. Service Pricing & Payment Policy
- Service Pricing: The price of each home service may vary depending on the requested service type, property size, service location, frequency, and specific household requirements.
- Service Assessment: After receiving your service request, we will review your requirements and confirm the appropriate service details and estimated pricing before arranging the appointment.
- Payment Confirmation: Any applicable service fees will be communicated and confirmed with you before the scheduled service begins.
3. Service Arrangement & Fulfillment Standard
Because our services are provided through professional on-site visits:
- No Physical Product Shipping: We do not sell or ship physical products. Our services are completed through scheduled on-site visits at the customer’s location.
- On-Site Service Fulfillment: After confirming your appointment details, our service team will provide the agreed household cleaning, organization, or domestic assistance services at the scheduled time.
- Service Timeframe: Appointment availability and service schedules are arranged according to customer requirements, service complexity, and local availability.
4. One-Time Service Payment & Non-Recurring Status
All payments made through www.tracemistgame.com are for confirmed home service appointments or individual service arrangements. We do not charge automatic recurring subscriptions or renewal fees unless separately agreed upon with the customer.
5. Age Restriction & Legal Eligibility Threshold
To prevent unauthorized transactions and ensure legal compliance:
- Age Limit: You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to request, arrange, or pay for home services through www.tracemistgame.com.
- Authorized Usage: By submitting a service request or completing payment, you confirm that you are legally authorized to use the selected payment method and accept responsibility for the service arrangement.
6. Cancellation, Rescheduling & Refund Terms
Because our services involve appointment scheduling, preparation, and resource allocation:
- Cancellation Notice: Customers may request cancellation or rescheduling before the scheduled service begins. Please contact us as early as possible to allow sufficient time for adjustments.
- Service Preparation: If significant preparation, scheduling, or service arrangements have already been completed, applicable fees may apply according to the specific circumstances and applicable laws.
- Refund Processing: Approved refunds will be processed through the original payment method used for the transaction. Processing times may vary depending on the payment provider.
7. Service Support & Inquiries
If you have questions regarding your appointment, service details, or payment information, please contact us:
- Support Email: hidden@tracemistgame.com
- Response Time: We review and reply to all customer support inquiries within 24 hours.