Welcome to tracemistgame (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of www.tracemistgame.com (the “Site”) and your request, booking, and use of our professional on-site home services (the “Services”).
By accessing our Site or arranging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or Services.
1. General & Service Provider Information
- Service Provider Name: tracemistgame
- Official Website: www.tracemistgame.com
- Customer Support Email: hidden@tracemistgame.com
- Business Model: Independent, self-operated home service provider / Sole proprietor based in Mexico.
- Operating Address: C. 20 Nte. 3019, Santiago Momoxpan, 72777 San Pedro Cholula, Pue.
2. Service Scope & Target Service Regions
tracemistgame provides professional on-site household services, including residential cleaning, home organization, deep cleaning, and domestic assistance services.
Our Services are intended and offered exclusively for clients located in:
- The United States
- Europe (European Union & United Kingdom)
We do not offer, market, or arrange Services to customers outside these designated regions.
3. One-Time Service Payment & Payment Terms
- One-Time Service Payment: Payments made on www.tracemistgame.com are for individual confirmed service arrangements. We do not charge recurring subscriptions or automatic renewal fees unless explicitly agreed with the customer.
- Payment Processing: Payment processing is securely handled by our authorized third-party processor, Stripe. By completing a payment, you agree to pay the service amount confirmed for your requested appointment.
4. Service Arrangement & Cancellation Terms
(Applicable under relevant consumer protection regulations in the United States and Europe)
Our home services are arranged through scheduled appointments and completed through professional on-site visits at the customer’s location.
- Appointment Confirmation: By confirming a service appointment, you acknowledge and agree to provide accurate service information, including address details, service requirements, and preferred scheduling information.
- Cancellation & Rescheduling: Customers may request cancellation or rescheduling before the scheduled service begins. Any applicable conditions will depend on the service preparation, appointment status, and applicable consumer protection laws.
- Final Service Acknowledgment: Once the service appointment has started or required resources have been allocated, applicable service charges may become non-refundable except where required by law.
5. Intellectual Property Rights
- Ownership: All content on www.tracemistgame.com, including but not limited to text, graphics, logos, layouts, service descriptions, and website imagery—which consists entirely of original creations or rights-cleared materials—are the exclusive intellectual property of tracemistgame.
- Limited License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and view the Site and request Services for personal, non-commercial use only.
- Restrictions: You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any content or materials from our Site without explicit written consent from tracemistgame.
6. Customer Support & Inquiry Turnaround
If you have questions, feedback, or require support regarding your service appointment, please reach out to our team:
- Support Email: hidden@tracemistgame.com
- Response Time: Please leave a message. We review and respond to all customer inquiries within 24 hours.
7. Limitation of Liability
To the fullest extent permitted by law in the United States and Europe:
- tracemistgame shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our Site or Services.
- Our maximum liability to you for any claim arising out of or in connection with these Terms or your service arrangement shall not exceed the total amount paid by you for the specific Service involved.
8. Governing Law
These Terms shall be governed by and construed in accordance with applicable general consumer principles and relevant regulations governing service providers in our primary operational and target service markets (the United States and Europe).
9. Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Site or Services following any changes constitutes acceptance of the modified Terms.